Northern Physio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, make an appointment or receive our physiotherapy services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), where applicable, and relevant state or territory privacy requirements.
We may collect the following types of information:
Personal details: Your name, date of birth, address and contact information.
Health information: Details about your medical history, symptoms, injuries, treatment and rehabilitation needs, where relevant to your care.
Referral information: Information provided by your doctor, healthcare professional or other authorised referrer.
Appointment information: Your booking details, appointment history and communications with our team.
Website information: Technical information such as your IP address, browser type and website usage data, where collected through our website or enabled analytics tools.
We only seek information that is reasonably necessary for our services and business operations.
We may collect information when you:
Complete a contact, appointment or referral form.
Contact us by phone, email or through our website.
Attend a physiotherapy appointment.
Provide medical information or supporting documents.
Authorise another healthcare professional to share relevant information with us.
Browse our website, where technical information is collected through cookies or similar technologies.
We use your information to:
Provide appropriate physiotherapy care and support.
Assess your needs and plan your treatment.
Manage appointments, referrals and enquiries.
Communicate with you about your care.
Coordinate treatment with other healthcare professionals where authorised or otherwise permitted by law.
Maintain clinical records and manage billing and administrative requirements.
Improve our website and services.
Meet our legal and professional obligations.
We will not use your health information for unrelated purposes without appropriate consent or another lawful basis.
We may share relevant information with healthcare professionals involved in your care, service providers who support our operations, or other parties where you have authorised the disclosure or it is otherwise permitted or required by law.
For example, information may be shared with your referring doctor or another treating practitioner when necessary for your care.
We do not sell your personal information.
We take reasonable steps to protect your personal and health information from loss, misuse, unauthorised access, modification or disclosure.
These measures may include access controls, secure systems and appropriate handling procedures.
No online system can be guaranteed to be completely secure. We take reasonable precautions to protect the information entrusted to us.
Our website may use cookies and analytics tools to help it function properly, understand website traffic and improve the user experience.
You can manage or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request. Some legal exceptions may apply.
To make a request, please contact us using the details provided below.
If you have a question or concern about how we handle your personal information, please contact us.
We will review your concern and respond within a reasonable timeframe.
If your concern cannot be resolved, you may have the right to contact the relevant Australian privacy regulator, including the Office of the Australian Information Commissioner (OAIC), where applicable.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We recommend reviewing the privacy policy of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes in our services, website or privacy obligations.
The latest version will be published on this page, along with the updated date.
If you have questions about this Privacy Policy or wish to access or correct your information, please contact Northern Physio.
Email: admin@northernphysio.care
Phone: 03 9424 5948
Website: https://northernphysio.com/
We welcome your questions and are committed to handling your information responsibly.
